Simply Polish LLC – Return & Refund Policy

Last Updated: February 4, 2025

At Simply Polish LLC, we take great pride in offering high-quality, handcrafted Polish pottery and artifacts. We understand that sometimes a return may be necessary, and we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

• Return Window: Items may be eligible for return within 30 days from the date of delivery.

• Condition of Items: Returned items must be unused, in their original condition, and in the original packaging. Items that show signs of use, damage, or wear may not be accepted.

• Approval Required: All returns are subject to our approval. Simply Polish LLC reserves the right to refuse any return that does not meet our policy requirements.

2. Non-Returnable Items

We do not accept returns on:

• Items that have been used, washed, or damaged after delivery.

• Custom or personalized items.

• Clearance or final sale items.

• Gift cards.

3. Return Process

• Request Authorization: To initiate a return, please contact us at contact@simplypolishusa.com with your order number and reason for return.

• Approval & Instructions: If your return is approved, we will provide instructions on how to send the item back.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Refund Policy

• Once your return is received and inspected, we will notify you of our decision.

• If approved, a refund will be issued to your original payment method within [60] business days (processing times may vary based on your bank or payment provider).

• Shipping costs are non-refundable, except in cases of an incorrect or defective item.

5. Exchanges & Damaged Items

• We do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.

• If your item arrives damaged or defective, contact us within [30] days of delivery with photos of the damage, and we will work with you to resolve the issue.

6. Changes to This Policy

Simply Polish LLC reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at:

Simply Polish LLC

Garden City, MI

Email: contact@simplypolishusa.com

Phone: 734-525-2880

Thank you for shopping with Simply Polish! We appreciate your support and look forward to providing you with beautiful, handcrafted Polish pottery.